1. Most Orders will ship the next business day. There are no shipments on weekends or holidays.
2. For delivery throughout the USA, we use USPS as our primary carrier. The estimated delivery in the U.S. is 3-7 business days. Please note that the estimated delivery times are subject to changes.
3. In the very rare case that your package loses tracking on the way to its destination for more than 5 days, please contact us for further action.
4. Please note, we do not ship to PO Boxes. Please use a residential/commercial address for your package delivery. We apologize for any inconvenience.
1. If you are not happy with your product you can return it to us within 30 days of receiving your order for a full refund, no questions asked.
2. No returns will be accepted if the 30 calendar days have elapsed.
3. Refunds will only be issued to the original form of payment.
4. We do not offer exchanges on any orders. If you wish to place an exchange order, please do so by placing a new order on Stelleworld.com.
5. Please note the following exceptions to our return policy:
Below are some examples of common exceptions.
- All items must be unworn and in their original resealable packaging with tags attached.
- Laundered items cannot be returned.
- Shoes must not be worn and should be returned in undamaged shoe boxes. Boxes that have been written on and taped cannot be accepted.
- Stelle reserves the right to refuse any compromised items affected by the individual factors mentioned above.
6. Please allow 7-10 business days for us to receive your return. Once received, we will inspect and process your return within 14 business days. You will be notified by email once your return has been completely processed.
INTERNATIONAL ORDERS RETURN POLICY
1. International customers shall be responsible for the return shipping cost, any duty and tax that occur when requesting return service.
2. We do NOT offer exchanges for any orders placed internationally.
3. We are not able to refund any tax or duty charged by the customs border office.
21068 Cabot Blvd
Hayward, CA 94545
If you have any problems or questions please contact us at firstname.lastname@example.org, and we are willing to help you as soon as possible.