RETURNS
For returns within the USA, click the button below.
For international returns, please get in touch with us at help@stellenow.com.
Return inside the USA
Return policy
- Stelle offers a 30-day return policy, which means you have 30 days from receiving your item to request a return. All returns have a flat rate fee of $6.99 to cover the cost of shipping and handling.
- To be eligible for a return, your item must be in the original condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
- To start a return, please click here. You will need to enter your zip code and order number to initiate the return.
Damages and Issues
- Please inspect your order when it arrives and contact help@stellenow.com immediately if the item is damaged or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
- We do not accept returns or offer refunds on final sale items or gift cards.
- All customized item sales are final, which means we cannot accept returns. Returns will only be accepted if the product is faulty.
Exchanges
- If you would like to replace an item with a different size or color, the fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
- We will notify you once we have received and inspected your return and again to let you know whether or not the refund was approved. If approved, you will receive an automatic refund to your original payment method within 30 business days. Please note that it can take several days for your bank or credit card company to process and post the refund once it is issued.
- If more than 30 business days have passed since we approved your return and you do not see the refund in your account, please get in touch with us at help@stellenow.com.
Return outside the USA
International Return Policy
- For international returns, please get in touch with us at help@stellenow.com
- Stelle offers a 30-day return policy, which means you have 30 days from receiving your item to request a return.
- To be eligible for a return, your item must be in the original condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
- International customers are responsible for the return shipping costs. Return shipping fees may vary depending on the package weight and destination region.
Import Duties & Taxes
- Import duties, taxes, and additional charges are not included in the item price or shipping cost.
- These fees, if applicable, are the customer’s responsibility.
- Customs policies and import duties vary by country. We recommend contacting your local customs office for more details.
Refund
- We will notify you once we have received and inspected your return and again to let you know whether or not the refund was approved. If approved, you will receive an automatic refund to your original payment method within 30 business days. Please note that it can take several days for your bank or credit card company to process and post the refund once it is issued.
- If more than 30 business days have passed since we approved your return and you do not see the refund in your account, please get in touch with us at help@stellenow.com.
