Returns And Request
Our standard return policy is 30 days, no questions asked. If you're not sold by day 30, you can return/exchange your Stelle products. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
- Sale items are final and cannot be returned or exchanged
- Returned items must have tags on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Your steps should be listed clearly, linking to relevant pages, such as your online portal
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
The following are add-ons with more information that you may want to include.
- How long it takes to receive your refund, replacement product, or store credit
- Any shipping fees the customer will need to pay
- Any return restocking fees the customer will need to pay
- How you handle lost or damaged returns
- Contact information for your business if the customer has more questions
If you need to return for any reason, simply use the return form located below, securely package your return including the form and send your return to us. You may return any item(s) to Stelle within 30 calendar days from your date of order. No returns will be accepted if the 30 calendar days have elapsed. For faster service and to track your returns, we suggest you use UPS. You are responsible for return shipping charges; however, there is no charge for the return of defective items or items we may have shipped incorrectly. We quality control all of our shipments, however, in rare case of defective items, or items shipped incorrectly, simply (call us / email us) and we will make arrangements for return shipping. Please allow 7 business days upon receipt for processing your return.
Gift cards purchased through stelle are non-returnable and non-refundable. Once purchased, they cannot be exchanged for cash or any other form of payment.
All items must be unworn and in their original resealable packaging with tags attached.
Laundered items cannot be returned.
Shoes must not be worn and should be returned in undamaged shoe boxes. Boxes that have been written on and taped cannot be accepted.
Please place the package inside another shipping container or box. Please do not tape and/or label shoe box or item package and send via U.S. mail; the package gets destroyed and the product cannot be accepted for return.
ITEMS THAT MAY NOT BE RETURNED
All undergarments, tights, foot care items (including toe pads, etc.), discontinued, and clearance/discounted items may not be returned.
PRE-PAID RETURN LABEL
Complete your return form below.
Affix attached return label to your package and ship. You will be charged the amount of shipping fee using this return label which will be deducted from your return amount.
You may also use your own carrier to conduct your return and you will be responsible for the shipping cost. See address below.
Return shipping cost is non-refundable. We are not responsible for lost or stolen returns packages.
Please allow 1-2 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
Mail your online returns to:
(Insert Stelle Address)
DAMAGED, DEFECTIVE, OR WRONG ITEMS
Should you receive damaged, defective, or wrong items, please return the merchandise within 30 days from the ship date to the return address above.
To ensure proper processing, please select the appropriate Return Reason Code. In addition, please specify the damage/defect on the Return Form. Upon receipt of your return we will inspect the merchandise and issue your refund.
REPLACEMENT: We will gladly send out a replacement of the original items purchased, at no cost, as long as the merchandise is still available. If the merchandise is not available you will receive a refund in the original form of payment used.
This is a type of claim where the customer received a damaged items resulting to damage in shipping. The shipping box should have a noticeable damage causing the item to get damaged. The claim should reported within 30 days. The customer will be eligible for replacement or refund.
This is a type of claim where the customer didn’t receive the item despite showing delivered in the tracking info. The claim should be filed 3 days after the delivery date. The tracking info should show the correct delivery address and tracking number. The customer will be eligible for replacement or refund.
FINAL SALE POLICY
Items purchased as "FINAL SALE" are not eligible for return, exchange or credit without exception and merchandise is sold as is.
Merchandise purchased online at a discount of 60% off or more, is Final Sale and may not be returned.
All personalized or altered items are considered Final Sale and cannot be returned.