SHIPPING
Domestic orders
Shipping in the US
- We offer free USPS shipping to all orders in the US—no minimum spend necessary.
- Most of our orders ship the next business day, with the exception of weekends and holidays.
- Our estimated delivery time is 3–7 business days. Please note that delivery times are estimates and may vary.
Lost packages
- If your package goes more than 5 days without a tracking update, please contact help@stellenow.com so we can help find or replace your items.
Damages and issues
- Though we try our best to make sure every product is perfect, sometimes we make mistakes. Be sure to check your order when it arrives so we can help address any quality issues.
- Email help@stellenow.com if your order is damaged or wrong so we can evaluate the issue and make it right.
International shipping
Shipping outside the US
- Most orders ship the next business day. There are no shipments on weekends or holidays.
- Delivery times vary depending on the destination country and customs processing. Please allow additional time for international shipments, as delays may occur due to customs clearance.
- We use UPS as our primary carrier for international orders.
Import duties & taxes
- Import duties, taxes, and additional charges are not included in the item price or shipping cost. These charges, if applicable, are the customer’s responsibility.
- Customs policies differ by country. We recommend contacting your local customs office for more details.
Lost packages
- If your package goes more than 5 days without a tracking update, please contact help@stellenow.com so we can help with your order.
Shipping restrictions
- We do not ship to PO Boxes for international orders. Please provide a valid residential or commercial address for delivery to avoid any issues.
